Frequently Asked Questions

What is bone conduction technology?

Bone conduction technology transmits sound vibrations through your cheekbones directly to your inner ear, bypassing the eardrums. This allows you to hear audio clearly while keeping your ear canals completely open, so you stay aware of your surroundings.

Are SHOKZ headphones waterproof?

Yes! The SHOKZ OpenRun Pro 2 features an IP55 water resistance rating, making it sweat-proof and splash-proof – perfect for running, cycling, and outdoor workouts.

How long does the battery last?

The SHOKZ OpenRun Pro 2 offers up to 12 hours of continuous playback on a single charge. With our quick charge feature, just 5 minutes of charging gives you 1.5 hours of playback.

Are SHOKZ headphones compatible with my device?

SHOKZ headphones use Bluetooth 5.3 and are compatible with virtually all Bluetooth-enabled devices, including iOS, Android, Windows, and Mac.

Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders with no minimum purchase required. Most orders are fulfilled from your nearest local warehouse for faster delivery. Orders are typically processed within 1–3 business days.

What is your warranty policy?

All SHOKZ products come with a 2-year manufacturer's warranty covering defects in materials and workmanship. Please contact support@shokz.com for warranty claims.

Can I return my headphones if I'm not satisfied?

Absolutely. We offer a 30-day hassle-free return policy. If you're not completely satisfied, contact us at support@shokz.com to initiate a return.

How do I contact customer support?

You can reach our support team at support@shokz.com. We typically respond within 24 hours on business days.